Best7Mart Return, Refund, Exchange, Cancellation Policy

 

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines. smoothies and drinks cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery

 

Cancellation rules:

Customers have 30 minutes to cancel their order starting immediately the order is placed. After 30 minutes the order will no longer be eligible for cancellation and the order will become final and the cancel request button will automatically disappear from the order page.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item,  you will need to contact our support team via support ticket at: https://best7mart.com/support

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an E-gift card will be sent to your email address associated with your order.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Refunds

Once your return is received and inspected, we will send you email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your BM Wallet immediately. If you wish to receive your refund to your credit card or original payment method then a 5% processing fee will be deducted from your refund.

Late or missing original payment method refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at https://best7mart.com/support

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Refund processing fees:

• BM Account ( no processing fee deduction)
• BM Wallet ( no processing fee deduction}
• Paypal ( 5% processing fee deduction)
• Credit card or debit card ( 5% processing fee deduction)
• Stripe ( 5% processing fee deduction)

 

Shipping returns

To return your product, you should submit a ticket first to get a return address. Click here to submit a ticket

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us by submitting a ticket click here for questions related to refunds and returns.